Am I eligible to apply?
You may be eligible to apply for a Rent Repayment Order if your landlord has committed a qualifying housing offence during your tenancy. Eligibility depends on the specific circumstances of your case, including the nature of the offence and the period during which it occurred. Get in touch with us and we will do a free consultation.
How much rent can I reclaim?
Following the Renters' Right Act 2025, some successful applicants may be able to recover up to 24 months' rent depending on the offence and relevant dates. The amount awarded (called the quantum) depends on several factors, such as the seriousness of the breach and the conduct of both the tenant and the landlord.
What evidence do I need?
Useful evidence may include tenancy agreements, rent repayment records, bank statements, photographs, correspondence with the landlord, licensing information, inspection reports, notices served by the local authority and any other documents relevant to your claim.
Can I apply if I have moved out?
Yes. You may still be able to apply for a Rent Repayment Order even if you no longer live in the property, provided the offence occurred during your tenancy and the application is made within the applicable time limits.
What offences qualify for an RRO?
Qualifying offences may include operating an unlicensed House in Multiple Occupation (HMO), operating an unlicensed property subject to selective licence, failing to comply with an Improvement Notice or Prohibition Order, illegal eviction, harassment of occupiers, and certain offences introduced by the Renters' Rights Act 2025.
How long does the process take?
The time required varies depending on the complexity of the case and the Tribunal's workload. Most applications take several months from submission to determination.
Can multiple tenants apply together?
Yes. Where multiple tenants occupy the same property, they may be able to make a joint application.
What happens after I submit an application?
The First-tier Tribunal will review the evidence, invite representations from both parties, and determine wether a Rent Repayment Order should be made.
Do I need to still live in the property?
No. Former tenants may still eligible to apply provided the offence occurred during their tenancy and the application is made within the relevant time limit.
Is there a time limit for making an application?
Generally, an application must be made within 24 months of the relevant housing offence.
How long does the Rent Repayment Order process take?
The process typically takes a few months, depending on the complexity of the case and the Tribunal’s schedule. We will keep you updated throughout and work to ensure your claim is handled as quickly as possible.
How much does it cost to apply for a Rent Repayment Order?
An initial assessment of your potential Rent Repayment Order (RRO) claim may be provided free of charge.
ClaimMyRentBack charges a fixed fee of £50 for preparing and submitting your Rent Repayment Order application and preparing your supporting evidence bundle.
The First-tier Tribunal charges an application fee, and a hearing fee. At the time of writing, the total Tribunal fee are typically £341 (£114 application fee and £227hearing fee). if your application is successful, you may be able to recover these fees from your landlord. Fees are subject to change and applicants should check the latest Tribunal guidance before application.